The ROI of Investing in Culture
Who is your customer? As leaders our customers are our employees. You can imagine that if your employees are disgruntled, they aren’t going to be taking good care of your customers.
“If you don’t feed the employees – they eat the customers.” Perhaps you’ve heard a similar adage, but the key takeaway is that it’s about more than the paycheck. As a leader, you have the responsibility to develop and encourage your team. Develop them to be the best they can be to better serve your customers.
There have been many studies that state over 70% of employees are looking for a new job at any given time. That’s a lot of people in the world that are unhappy with where they are and looking to leave their current position. Imagine if that same amount of energy was invested in their current role, into your strengthening your company.
“Happy and engaged employees are more productive and have a positive impact on retention. Increased productivity and retention are a direct benefit to the ROI of your company and your bottom line.” – Dr. Tracey Danner-Odenwelder, Senior Leadership Consultant at RCSN Leadership Services.
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